FAQs

How do I access the new booking site?

Visit www.lexnailbar.com, click "Book Now" at the top of the page. Next week, we will have a Lex Nail Bar app available to download in the Google and Apple app stores, from which you'll also be able to access and manage your account and appointments. Stay tuned for the announcement of the app release.

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I'm already booked out, are those appointments still mine?

Yes! Our tech team is bringing over all booked out appointments from the old booking site, to the new one.

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The new booking site is having me set up a new account. How will it know I already have appointments booked?

It will recognize your name and email and be able to merge your "new" account with the old account information (appointments and data). If for some reason it doesn't we can manually merge the two account listings.

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What do I do if I have questions or run into problems while trying to use the new booking site?

We can help! Please call, text, or email us. 540-958-0913, hello@lexnailbar.com

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What cool features can I expect from the new booking site?

For one, booking online is easier than ever. It is intuitive, easy to navigate and will feel better to use. Group bookings of 2 or more in your party are also easier -- there's actually a section that asks if it's just you booking or booking for 2 or more guests. Add ons are easier to see and add. Once the app is released, you'll be able to check out on your app while finishing your nail service including the option to not check out, walk out the door, and have the app automatically add gratuity and charge your card. 

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Will I still get appointment reminders?

Yes! And even better, you can REPLY back to the text or email and we will actually get them as opposed to them going into cyberspace, never to be seen again.

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Can I still call or text to book appointments?

Yes, you can! 540-958-0913

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Can I still book in person at the salon?

Yes!

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Can you just help me sign up for my new account?

Yes, let's find a time to do it together!

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Why isn't the booking site live yet?

We are using the new booking site in house, but there are some adjustments we didn't anticipate that will be done over the next few days before we can do online booking. ​

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Have other questions? Please ask!

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